Frequently Asked Questions
Billing Questions
Your account information, including your bill, can be accessed via your MyMercer portal. Select, My Finances, then Pay and Manage My Account. The site offer access to previous billing statements as well as real-time account information.
Your parent or any other individual must be established as an Authorized Payer in order to access your account information. Please refer to the "Add Authorized Payer" section for details.
Payment Questions
IN OFFICE: Our office can accept check, money order and cashier's check at the counter.
ONLINE: We accept both e-checks and credit cards (Visa, Mastercard, Discover and American Express) through your MyMercer student portal. All credit card payments are subject to a 2.75% service charge.
VIA MAIL: We accept checks, money orders and cashier's checks through the mail. For your own protection, please do not mail cash. Payment may be sent to:
Mercer University Attn: Office of the Bursar 1501 Mercer University Drive, Macon, GA 31207.PHONE: We are unable to accept payment by phone.
To enroll in the Monthly Payment Plan, please view this video.
To enroll in the Employer Tuition Assistance Payment Plan, please review the Employer Tuition Assistance Deferral.
To begin the certification process, please contact the Registrar's Office.
| All Atlanta Programs | Macon & RAC Programs |
| vaatlanta@mercer.edu | vamaconrac@mercer.edu |
Refer to Military Billing under the Payment Options tab of our website for additional information.
Students receiving tuition assistance need to submit a copy of their respective form to the Bursar's Office, such as:
- direct billing authorization
- tuition assistance
- financial guarantee
Once the form has been received, a notation will be placed on the student's account. All invoices will be submitted following the drop/add period.
Any charges not covered by the outside agency must be paid by the first day of class.
In order for Mercer to bill Florida Prepaid and Alabama PACT, you must contact the program directly to authorize the release of funds to Mercer. At the beginning of term, these programs will send a letter directly to Mercer authorizing us to bill them on a per credit hour basis for your tuition. Once the letter has been received, a notation will be placed on your account and we will bill after the drop/add period.
Account Questions
To authorize your parent or another individual to receive notification of and be able to view and pay your tuition bill, you must set them up as an Authorized Payer by:
1. Sign into your MyMercer portal.
2. Select My Finances tab on the left-hand side, then Pay and Manage My Account. (Make sure your pop-up blocker is turned off.)
3. Click "Add an Authorized Party"
4. Your new Authorized Payer will receive an email asking them to confirm their account and complete their registration.
Refund processing begins after the drop/add period and after financial aid has posted to your student account. If your aid shows “pending” in your transaction details – the funds have not been received by Mercer. Refunds are issued automatically when a credit balance is created.
Refunds will be processed according to the following schedule below:
1st – Credit Card
2nd – Student Choice Refund Method
If a payment of a balance or deposit was made via credit card, and there is a subsequent credit on the student account, a refund will be processed by reversing the charge on the credit card originally used to pay those fees, up to the maximum payment received by credit card. Any surplus beyond the credit card’s maximum payment received will be issued using the student’s preferred refund method.
During specific times prior to each semester, students who meet specified criteria are able to submit a request for a Book Advance through their MyMercer student portal. If you are eligible, your Book Advance will be issued via your student choice refund method.
BearCard transfers may be requested any time there is a credit balance or projected credit balance on your account. The request can be found in the Self Help Center tab on MyMercer. The BearCard may be used at Mercer bookstores.
If you have insurance through another insurance company, you will need to waive your Student Health Insurance every semester. Once the waiver is submitted, the Student Health Insurance Premium will be automatically removed from your account within 7 days after your insurance coverage is verified through CORE Administrative Services.
