Frequently Asked Questions

Refund Checks

Where is my refund check?

Refunds processing begins after the drop/add period. Refunds are issued via direct deposit or check. Please refer to the Academic Calendar for specific dates. Please allow 10 business days from the refund issue date before contacting our office.The Office of the Bursar no longer distributes checks to individuals at the counter for any reason.

Making Payments

What methods of payment do you accept?

IN OFFICE: Our office can accept cash, check, money order and cashier's check at the counter.

ONLINE: We accept both e-checks and credit cards (Visa, Mastercard, Discover and American Express) through your MyMercer student portal. All credit card payments are subject to a 2.75% service charge. In order for a parent or guest to make payment online on your behalf, you will need to set them up as an Authorized Payer.

VIA MAIL: We accept checks, money orders and cashier's checks through the mail. For your own protection, please do not mail cash. Payment may be sent to:

Mercer University Attn: Office of the Bursar 1501 Mercer University Drive, Macon, GA 31207.

PHONE: We are unable to accept payment by phone.
 

How do I create an Authorized Payer?
To authorize your parent or another individual to receive notification of and be able to view your tuition bill, you must set them up as an Authorized Payer by:

1. Sign into your MyMercer portal.

2. Select the Manage My Account box

3. Click the My Profile tab

4. Choose Manage Payers

5. Click "Add an Authorized Party"

6. Your new Authorized Payer will receive an email asking them to confirm their account and complete their registration.
 

What happened to the $500 deposit I paid before I started school?
The deposit you paid has been posted to your student account. This deposit is divided as follows: $100 is applied towards your Orientation Fee and the remaining $400 is applied as a prepayment towards your tuition.
 

How do I view my bill online?
Your account information, including your bill, can be accessed via your MyMercer portal via Manage My Account. This link provides historical statements as well as real-time account information.
 

How can my parents view my bill?
Your parent or other individual must be established as an Authorized Payer in order to access your account information.

Payment Plans

How do I sign up for the monthly payment plan?
To enroll in the Monthly Payment Plan, please view this video.

My employer will pay for my tuition. How can I sign up for the Employer Tuition Assistance Payment Plan?
To enroll in the Employer Tuition Assistance Payment Plan, please review the Employer Tuition Assistance Payment Plan page .  

Book Advance

How can I use my excess financial aid to pay for my books?
During specific time each semester, students are able to submit a request for a book advance through their MyMercer student portal. If you meet the specified criteria, your book advance will be issued via your student choice refund method.

Corporate Billing

I am receiving tuition assistance from an outside agency (VA, military, foreign agency, etc). What do I need to do?
Students receiving tuition assistance need to submit a copy of their direct billing authorization form, financial guarantee, and Certificates of Eligibility to the Bursar's Office. Once the form has been received, a notation will be placed on your account. All invoices will be submitted following the drop/add period. Any charges not covered by the outside agency must be paid by the first day of class.

 

What should I do if I participate in Florida Prepaid or Alabama PACT programs?
In order for Mercer to bill Florida Prepaid and Alabama PACT, you must contact the program directly to authorize the release of funds to Mercer. At the beginning of term, these programs will send a letter directly to Mercer authorizing us to bill them on a per credit hour basis for your tuition. Once the letter has been received, a notation will be placed on your account and we will bill after the drop/add period.

Student Health Insurance

Should I contact the Bursar's Office in order to remove the Student Health Insurance?
The Student Health Insurance Premium will be automatically removed from your account if you have valid insurance coverage that is verified through CORE Administrative Services. View the detailed instructions on how to remove the insurance charges from your account.
 

Can the Student Health Insurance Premium be added to the Monthly Payment Plan or Employer Tuition Assistance Payment Plan?
While the insurance can be factored into your Nelnet monthly payment plan, the insurance CANNOT be added to the Employer Tuition Assistance Payment Plan. Insurance must be paid with your initial down payment.